EMT Practice Test

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Question1: Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

Question2: When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?

Question3: Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?

Question4: Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?

Question5: You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

Question6: During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)

Question7: Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

Question8: Where are all agents used in the Avaya Aura Contact Center POM integration administered?

Question9: You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

Question10:
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

Question11: You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?

Question12: The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?

Question13: Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Question14: Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

Question15: Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?

Question16: When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

Question17: You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

Question18: You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

Question19: Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

Question20: In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

Question21: When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?

Question22: In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Question23: Where Is the administration of outbound campaigns and management of dialing lists performed?

Question24: Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

Question25: Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

Question26: Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?